I have just given my daughter my old phone as I have upgraded to a new one, she wants to use her existing virgin sim card in it but have a message come up asking the following: SIM network unlock pin. where do we get this from please?
Welcome to the community and thanks for posting. I'm sorry to hear the handset is asking for an unlock code.
It appears the handset has been locked to the previous provider. If you got it from us then you'd need to give the team a call on 789 from a Virgin Mobile or 0345 6000 789 from any other handset. There's an unlock charge of £15.32.
If you didn't get the handset from us then you'd need to contact your previous provider for them to unlock it.