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suec2014
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sim cards

i have changed my tariff so that I could get more mobile data and virgin are sending me out a new sim card which will be on 4g signal and I now have a 4g tariff but what I want to no is can I still use my existing 3g signal sim card or do I have to change over to the new 4g signal sim card

 

sue

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Superuser
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Re: sim cards

Hi Sue,

 

you can continue to use your existing SIM until your new one arrives.

Once you have it, send the text READY to 789678 from your existing SIM.

You should receive a text back saying the request has been successful.

Your old SIM will deactivate (become "dead" you will no longer be able to use it).

Install your new 4G SIM in your phone and shortly after it will activate.

(Periodically turn the phone off and on to check for network.)

Even with your new 4G SIM in your phone, you will remain on your "old" tariff until your refresh date.

Upon your refresh you will be on your new tariff and Virgins 4G signal.

 

AlexKid :-)

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Answered your question? > click 'Mark as Helpful Answer' also.

 

 

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suec2014
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Re: sim cards

hi

thank you for your reply

my new tariff is working today as yesterday was my refresh date and I'm using my existing 3g signal sim card still

what I wanted to no is that when the new 4g signal sim arrives if I don't activate it can I still just carry on using my existing 3g signal sim card as before ?

sue

 

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Forum Team
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Re: sim cards

Hi suec2014,

If you decide to stick with your old SIM you will still have all the services (calls, sms and data) you have now, but will not benefit from 4G which is provided with your new tariff.

After 30 days if you have not activated the new SIM card it will auto-terminate but your current SIM will stay active, just without the 4G capability.

Hope this helps!

Regards

 

Liam_T
Forum Team

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suec2014
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Re: sim cards

hi liam_t

thank you for taking the time to reply to me and for clarifying that for me
the phone number in question is my sons sim card of which he has had for years and I just pay the bill but as I don't get to see him very often I just needed to make sure that his current 3g signal sim would carry on working aslong as the new 4g signal sim wasn't activated as he is not to bothered about getting the 4g signal as his 3g signal is fine where he is located

thank you for your help
hope you have a good new year
sue x
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