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ajay_sarkar
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sim card registation faild

sir/madam

my virgin mobile no [MOD EDIT: Personal info removed] is ragistation faild.

it's not working.

it's my only one sim card,so i request u please repair my sim card.thanks for my request read.

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Superuser
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Message 2 of 6
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Re: sim card registation faild

Hi ajay_sankar,

are you on p.a.y.g or contract – is your account upto date?

Was your phone working fine recently? (I.E it’s not been unregistered due to inactivity - If you are on pay as you go and you haven't made a chargeable call within the last 90 days. This is the most likely reason for "Registration Failed").

If this is the case, you'll need to call Virgin mobile customer services on 789 from another Virgin mobile or 0345 6000 789 from any other phone so they can look into it for you.

 

AlexKid :-)

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ajay_sarkar
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Message 3 of 6
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Re: sim card registation faild

0345 6000 789 dial this number from my aircel no ,but call reply this no is dose not exist this number,,i have no anather virgin no.what can i do?
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Superuser
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Message 4 of 6
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Re: sim card registation faild

Hi,

the number 0345 6000 789 definitely does exist. It is the UK number for Virgin mobile customer services.

Are you in the UK? - If you are abroad the number to call is: +447953 967 967

 

AlexKid :-)

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ajay_sarkar
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Message 5 of 6
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Re: sim card registation faild

no, i'am from india ,west bengal.
when i call this nomber i get reply this nomber dose not exist.
what can i do?pls gave me some soggestion.
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Forum Team (Retired) Mat_H
Forum Team (Retired)
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Message 6 of 6
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Re: sim card registation faild

Hi Ajay_sarkar,

 

Welcome to the forums Smiley Happy

 

Are you able to call the +447953 967 967 number?

 

Let me know how you get on with this.

 

Thanks,


Mat
 


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