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disgruntled71
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sim card cancelled without request or telling me

has anyone else experienced this

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Superuser
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Re: sim card cancelled without request or telling me

Hi disgruntled71,

P.A.Y.G SIM's from all networks will expire after a certain period, not just Virgin.

It's in their Terms & Conditions clauses 3.7 and 7.2(g) if you're on one of their "Big" tariffs - 180 days.

Or for older tariffs "Original", "Addict” or “Simply 8p” only 90 days: Old Terms and Conditions clause 3.8

You could try giving customer services a call on 789 if you still have a working Virgin mobile.

Or 0345 6000 789 from any other phone.

AlexKid :-)

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Superuser
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Re: sim card cancelled without request or telling me

Hi disgruntled71,

when was the last time you made a chargeable call/text from the SIM?

It is necessary to use it least once each 3~6 months to keep it active.

AlexKid :-)

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disgruntled71
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Re: sim card cancelled without request or telling me

I am not sure as only for emergencies. Didn't know would be cancelled. My use was no different. I have 2 phones and believe credit on both

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Superuser
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Message 4 of 4
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Re: sim card cancelled without request or telling me

Hi disgruntled71,

P.A.Y.G SIM's from all networks will expire after a certain period, not just Virgin.

It's in their Terms & Conditions clauses 3.7 and 7.2(g) if you're on one of their "Big" tariffs - 180 days.

Or for older tariffs "Original", "Addict” or “Simply 8p” only 90 days: Old Terms and Conditions clause 3.8

You could try giving customer services a call on 789 if you still have a working Virgin mobile.

Or 0345 6000 789 from any other phone.

AlexKid :-)

 If you want to say thanks > click 'Kudos'.
Answered your question? > click 'Mark as Helpful Answer' also.

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