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emma-lou88
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sim been suspended for no reason

hi I'm unable to contact virgin cause you have suspended my account I cant get onto the online chat.

I don't understand why my phone has been suspended bill payment wasn't due till 16/05/16 which is today but my phone was suspended 15/05/16 no reason has to why and I can not contact anyone.

my son is ill and I couldn't even ring a taxi to get him to hospital not happy at all.

emma

 

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Forum Team (Retired) Mat_H
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Re: sim been suspended for no reason

HI Emma,


Welcome to the forums.


I'm really sorry that you're having issues with the suspension. So we can get to the bottom of this for you, are you able to call us on 0345 6000 789?

 

Let me know how you get on with this.

 

I'm here if you need me.


Thanks,

Mat

 

 


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Forum Team (Retired) Mat_H
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Re: sim been suspended for no reason

How are you getting on with this Emma?

 

Let me know if you need anything at all from me Smiley Happy


Thanks,


Mat


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