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jaycee47
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Message 1 of 6
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signing into my account

I've put in my mobile number, my e-mail, my security question answer and I'm not a robot but still it won't let me sign on and as I get texts and e-mails from Virgin they must have these details and I get a tick by the security question answer.  I'm reaqlly fed up

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Superuser
Superuser
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Message 2 of 6
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Re: signing into my account

Hi jaycee,

 

try clearing your browsing data, cache / cookies and retry.

Or try using another browser (Chrome, I.E, Firefox, ME).

 

AlexKid :-)

 If you want to say thanks > click 'Kudos'.
Answered your question? > click 'Mark as Helpful Answer' also.

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Forum Team
Forum Team
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Message 3 of 6
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Re: signing into my account

Hi jaycee

It's not good to hear you're having some bother with your login for your mobile account.

Can I just check if you're having trouble signing in to your account and you're trying to reset the details or if you're trying to register for the first time?

What error messages are you seeing?

Many thanks

Mark Y
Forum Team

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jaycee47
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Message 4 of 6
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Re: signing into my account

I'm trying to sign in.

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jaycee47
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Message 5 of 6
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Re: signing into my account

I've tried IE and Chrome

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Forum Team (Retired) BenD_H
Forum Team (Retired)
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Message 6 of 6
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Re: signing into my account

Hi Jaycee47,

 

Thank you for coming in and posting, I'm sorry to see that this is still happening to you.

 

I would like to test this myself and this would require logging in from my end hereand possibly resetting the password. Before I do this, I will need your permission and I will have sent you a 'Private Message'. You can find this at the top right of the page, purple envelope Smiley Happy

 

Take care.

 

Ben


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