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shazhowie
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setting up voice mail

Having problems setting up voice mail, have dialed 222, left my name, switched phone off after 20 minutes, etc etc. Should I record a message or is recording my name enough? Where am I going wrong? Thank you
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Forum Team (Retired) Mat_H
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Re: setting up voice mail

Hi Shazhowie,

 

Welcome to the forums Smiley Happy

 

Sorry to hear you've had some issues with your voicemail. Firstly, are you able to let me know what happens when someone dials your number?

 

We will be able to move forward once we know this Smiley Happy


Thanks,


Mat


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Re: setting up voice mail

How are you getting on with this Shazhowie?

 

Let me know if you need anything at all.


Thanks,

Mat


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shazhowie
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Re: setting up voice mail

Hi mat

Basically when somebody rings me and I don't answer, they get a continuous tone, no message, and can't disconnect.

I have tried calling 222, recording my name, and following the instructions i.e. switching the handset off and back on after 20 minutes. Help please
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Re: setting up voice mail

Thanks for coming back to me Shazhowie Smiley Happy 


It sounds like the voicemail divert isn't enabled on our side. Give us a call on 789 or 0345 6000 789 and we'll look into this as soon as possible.


Let me know how you get on.


Thanks,

Mat


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Message 6 of 6
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Re: setting up voice mail

How are you getting on with this Shazhowie?


Let me know if you need anything Smiley Happy

 

Thanks,

 

Mat


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