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pleong
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samsung galaxy ace plus wont start

my samsung galaxy ace plus just died on me. When i tried to restart it, all i get is the samsung logo and the start up buzzing sound repeating itself over and over again. Please can someone help me?? I really love that phone ;(

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Superuser
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Re: samsung galaxy ace plus wont start

Sounds like it's in a boot loop, you could try holding down on/offbutton & volume down which should give you the options to recovery, you will lose all your data as it reinstalls the OS, if that doesn't work you could try connecting the device to a computer running Kies & reinstalling a fresh copy of the OS, if that doesn't work then it might be unrecoverable.

I had a Galaxy S3 with the same problem & mine could not be rectified.


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Superuser
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Re: samsung galaxy ace plus wont start

Warning! All data will be deleted,contacts,photos,etc!
1.Turn off your phone
2.Press together volume up + volume down + home button + power button until Samsung logo appears on screen
3.Browse with volume buttons and select "wipe data/factory reset" then press home button
4.Choose "yes" with volume buttons and press home button to select it
5.Wait until format is complete
6.Select "reboot system now"
7.Wait until the phone restarts


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pleong
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Re: samsung galaxy ace plus wont start

Thank you Doctor for your helpful reply, but the phone did not respond when I pressed down the buttons. It is dead as a dodo Smiley Sad

All my mobiles from Virgin seem to last 2 years and no more !

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Superuser
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Re: samsung galaxy ace plus wont start

As the buttons aren't working did you try to pull out the battery to turn off the phone then following the instructions in my second post which is correct for your device? perhaps the buttons are being affected by the boot loop.

 


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Re: samsung galaxy ace plus wont start

Hi pleong,

 

Welcome to the communitySmiley Happy and thanks for posting.

 

I can see Doctor9fan has been helping you out which is great.

 

It does sound like the phones stuck in a boot loop.

 

I had something similar happen on my Samsung S3 and managed to fix it by using a similar button combination to get into the android menu.

 

I was just wondering if you managed to get this sorted by trying the suggestions you were given.

 

Speak soon.

 

Many thanks

Stephen_B
Community Moderator

The do's and don'ts. Keep the community welcoming for all. Follow the house rules


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pleong
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Re: samsung galaxy ace plus wont start

Sorry Doc, I am a bit confused by your instructions in your latest email.

When I pulled out the battery, the phone won't work at all.

So do you mean I am to take off the battery, then put it back into the phone and then press down the buttons? (I tried this too, but phone just show the samsung logo and then it vanished and the phone died)

 

Thanks

 

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Superuser
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Re: samsung galaxy ace plus wont start

Yes take the battery out for a few seconds then place it back in the phone, while phone is still off hold down the buttons I mentioned in the second post which is correct for your device all at the same time & continue to hold those buttons until the samsung logo appears then let go, it should come up with options to reformat the phone, use the volume up & down buttons to scroll through the options then click to home button to choose/select.

Also charge the phone fully.

If after trying that it doesn't work then try redownloading the OS using a computer via the Kies program.


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Forum Team
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Re: samsung galaxy ace plus wont start

Hi pleong,

 

I'm just checking up on the progress of this.

 

Have you managed to factory reset your phone? Has this resolved your problem?

 

Please let us know if you have any further questions.

 

Thanks


Rich
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