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nuala2
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roaming

I am abroad without roaming, I didn't realise I couldn't switch it on in my settings. I have no access to a phone to call Virgin in uk.. Is there a chat line or access to virgin support so I can get roaming switched on? 

 

What will costs be (i'm in EU)?

Thanks

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Superuser
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Re: roaming

Hi nuala2,

 

you can switch it on in your account > click on  the "Plan and device" tab.

Go to "Manage my services" set "Roaming" to ON & "International call barring" to OFF

Allow time for your account to update then reboot your phone by turning it off & on again.

 

You may be able to use the web chat option to speak to an advisor starting from here: Help and Support - Contact Us > Mobile > Mobile not working > Chat online.

The advisors are sometimes busy though so you may not get connected straight away.

 

If you can borrow a phone to call Virgin Mobile their UK support line number is: +447953 967 967

 

AlexKid :-)

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Superuser
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Message 3 of 6
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Re: roaming

Hi nuala2,

I believe costs in Europe are 16p per minute for calls and 5p per text.

You can check it out here: Costs and coverage

For mobile web Virgin haven't updated the page yet.

Since 1st April the new costs are:

10MB Travel Pass = £0.35
50MB Travel Pass = £1.50
250MB Travel Pass = £5.00

AlexKid :-)

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Yesican
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Re: roaming

I activated my roaming well before flying out of UK and i'm still having nothing but problems with Virgin! 

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Forum Team (Retired) Mat_H
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Re: roaming

I'm sorry to hear you're having issues while abroad yesican Smiley Sad

 

Can you let me know what country you're roaming in and the phone you're using?

 

Let me know as soon as you can.


Thanks,

Mat


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DanielLee5
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Re: roaming

+1 , the best advice. Or If you need an access to international call urgently, try pondmobile - a roaming provider which doesn't require a particular SIM card and supplies with unlimited time of calls ( at more than 90 countries ) . Good luck !

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