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jaycee47
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retreiving a Photo/viedeo message

I have notification that I have received a video/photo message.  I have put in my mobile number and the password texted to me but just get the message that either the phone number or password is incorrect.

What do I do?

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Forum Team
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Re: retreiving a Photo/viedeo message

Hi jaycee47

Welcome to the community Smiley Happy

Sorry to hear you're having some issues picking up the MMS message on our portal.

Could I just check if you're trying to pick this up using your handset or a laptop/PC? Which browser are you using?

Could you try again but double check the password for me (remembering it's case sensitive)?

Many thanks

Mark Y
Forum Team

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