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ray6
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receiving text messages from abroad

Since switching from O2 i now find that i can't receive text messages from my son who is now living abroad. i can send him text and i can receive calls from him. So despite contacting the tec team who just can not get there head round this problem they are trying to blame the service abroad which we have check and there is not a problem from that end either. i see some one had the similar problem with virgin when they change over so it must be a problem with virgin as i said o2 wasn't a problem any ideas??????

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Re: receiving text messages from abroad

Hi ray6,

 

Welcome to the community and thanks for posting.

 

I'm very sorry to hear you're unable to receive text messages from your son abroad. This is obviously frustrating as you never had a problem before.

 

I'd like to know a little bit more about this problem. Could you please answer the following:-

 

How is your number stored in his phone?

Does it start 07xxx or +44xxx?

Is he able to text everyone else fine in the UK?

What are the make/model of both handsets?

 

Hope to hear from you soon.

 

Thanks


Rich
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ray6
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Re: receiving text messages from abroad

How is your number stored in his phone?

- Stored as a Contact.

 

Does it start 07xxx or +44xxx?

- Stored as 0044xxx. I have also now just tried changing your contact to a +44 number and sending on that basis.

 

Is he able to text everyone else fine in the UK?

Yes - no issues with anyone else in the UK. And I can receive your messages ok.

 

What are the make/model of both handsets?

- My handset is a Samsung tablet (Tab 4) but I think you are also not getting texts from CA which is a Samsung edge 
responses above are from Son and my phone is a samsung galaxy a5
his phone number starts with +97150xxxxxxxx when i send him text messages which he does get
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Re: receiving text messages from abroad

Hi ray6,

 

Thanks for answering the questions for us.

 

Out of curiosity have you had a number port from 02 to us. 

 

Is your son able to text other Virgin mobile users? If he can then it would point towards an individual issue rather than a network problem.

 

Just to clarify also when your son is now sending to you the number he has stored is yours with +44 at the start.

 

Look forward to hearing from you.

 

Many thanks

 

 

Stephen_B
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ray6
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Re: receiving text messages from abroad

yes number for port from 02 to you was done so i kept the same number which took a while to do.

i'm the only virgin person in his contact list 

yes he has +44 stored in his phone.

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Re: receiving text messages from abroad

Hi ray6,

 

Thanks for your reply.

 

I would like to get your number checked.

 

I will send you a private message (red envelope, top left hand side) to gather some further details.

 

Speak soon

 

Stephen_B
Community Moderator

The do's and don'ts. Keep the community welcoming for all. Follow the house rules


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