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Marnapplz
Settling in
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"...is not a recognized mailbox."

Months ago my voicemail disappeared. I have tried dialing 222 and it says the number i have dialed is incorrect. I have also pressed 1, and i get the message "xxx xxx xxxx is not a recognized mailbox." I have tried calling customer service, which hasn't helped, and even though the website says there are live representatives available to talk to there does seem to be anyway to get ahold of them.

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Forum Team
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Re: "...is not a recognized mailbox."

Hi Marnapplz,

 

Welcome to the community and thanks for posting. I'm really sorry to hear you're having trouble accessing your Voicemail.

 

I'll happily help you out here. Could you please answer the following questions:-

 

If you follow the steps here what happens?

Does it give you the mailbox number?

What was discussed when you called?

 

Hope to hear from you soon.

 

Thanks


Rich
Forum Team
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