i am currently on holiday in mexico and i have entered my sim code incorectly and my phone is blocked. i need a PUK cod but when I try to access my account it my login details are incorrect.
i have had this problem many times with my account and so therefore cannot contact them by email to give my details to obtain a code. Obviously i cannot call as mobile is locked.
is there an email address where i can actually deal with a human being
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unfortunately there is no email address.
Your best option would be to try and borrow a phone / use a pay phone and call: +447953 967 967
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that is what i thought. I just find it amazing that a communications company cannot be contacted by email.