Well.... after the reply to my email to Virgin's CEO and the subsequent telephone call promising to sort the issue of new phones to use your rewards on, that are displayed as being in stock but they are not, and the promise that this issue will be resolved..... Guess what??? Nothing has changed!!
The phones are still displayed as in stock, you go to buy one.... OUT OF STOCK!!!
When you said the this problem "will be solved as soon as possible" when exactly is "possible"??
It's as simple as ordering stock!! I can order one from "o2" and get it THE VERY NEXT DAY (which i have been forced to do) yet it seems a big company like Virgin can't??
I think it's going to be goodbye Virgin and hellO2
Thank you for coming in and posting your message, welcome back
I would like to mention that the CEO office for complaints can sometimes range from a few days up to 28 days in accordance to procedure we follow, however this is usually substantially less time to resolve.
I can look into this for you and give you what information we have here but would need some additional information before doing so. If you can have a little look inside your 'Inbox', you'll see I've sent you a 'Private Message'. You can find this at the top right of the page, purple envelope
Sorry to hear about the issues you're purchasing a new handset with your upgrade bonus.
I can confirm we do have a number of Pay As You Go phones in stock.
I'm not sure that page you linked to is still being updated. Could you let me know how you came across it? Does it link from within your online account? If so, could you post a screenshot of the page it's linked from? (Please take care to ensure no personal information is included) and I'll get this looked into.
There is a selection of phones you can use your Crave balance towards. If you speak with our sales team on 789 / 0345 600 0789, we can take a look for you.
Mark Y Forum Team
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