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EmilyVan
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problems sending picture messages abroad

Tried to send 2 picture messages to Tenerife but error message appeared saying I'm not allowed to. I pay monthly.

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Forum Team (Retired) Mat_H
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Re: problems sending picture messages abroad

Hi EmilyVan,

 

Welcome to the forums Smiley Happy

 

I'm really sorry that you're unable to send a picture message while abroad. Are you able to let me know if you can browse the internet at all in Tenerife?

 

If not, this will be the issue. MMS needs an internet connection to send. You can enable Data Roaming by logging into your online account here and going to Plans and Devices > Manage Services > Data Roaming.

 

Let me know how you get on with this Smiley Happy I'm here if you need me.

 

Thanks,


Mat


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Forum Team (Retired) Mat_H
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Re: problems sending picture messages abroad

Hi EmilyVan,

 

Did you manage to get this all sorted?

 

Let me know as soon as you can.


Thanks,

Mat

 

 


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