Menu
Reply
  • 3
  • 0
  • 0
tazz1uk
Joining in
354 Views
Message 1 of 6
Flag for a moderator

porting your original mobile number to virgin

I strongly recommend anyone considering joining virgin mobile and wanting to port there own number, DONT.  I have now been waiting 7 days now since I phoned 789 with my pac code. I have been phoning every day and nobody can give me a day when the issue will be fixed, I even spoke to a manager who rudely hung up on me. I have now been waiting over 24 hrs for a manager callback which I was informed should be within the hour.  in this day and age I find this service totally unacceptable, but cant do a single thing about it. why does does it take virgin so long to port a number, any other network provider I have been with in the past have managed to port my number within 24 hrs.  so anyone considering joining virgin mobile,  consider it very carefully.

is anyone else still having porting issues with virgin

0 Kudos

Helpful Answers
  • 1.46K
  • 184
  • 378
enlli
Knows their stuff
647 Views
Message 2 of 6
Flag for a moderator
Helpful Answer

Re: porting your original mobile number to virgin

Virgin are in breach of OFCOM regulations. 2 working days max!

They do seem to be having a whole series of problems with their IT systems.

Website still throws up errors

Roaming does not always work

Ordering system has had a 'Technical Glitch' for over 2 months

There are others! 


All Replies
  • 1.46K
  • 184
  • 378
enlli
Knows their stuff
648 Views
Message 2 of 6
Flag for a moderator
Helpful Answer

Re: porting your original mobile number to virgin

Virgin are in breach of OFCOM regulations. 2 working days max!

They do seem to be having a whole series of problems with their IT systems.

Website still throws up errors

Roaming does not always work

Ordering system has had a 'Technical Glitch' for over 2 months

There are others! 

  • 8.26K
  • 236
  • 340
Forum Team (Retired) Mat_H
Forum Team (Retired)
296 Views
Message 3 of 6
Flag for a moderator

Re: porting your original mobile number to virgin

Hi Tazz1UK,


Welcome to the forums Smiley Happy

 

I'm really sorry that you're having issues with porting. I want  to get this all sorted for you as soon as possible.

 

So we can look into this, I've sent you a PM. You can view this by clicking the purple envelope in the top right.


Thanks,

Mat


Who's who? Find out more about our community members. Good folk to know


0 Kudos
  • 3
  • 0
  • 0
tazz1uk
Joining in
268 Views
Message 4 of 6
Flag for a moderator

Re: porting your original mobile number to virgin

about bloody time. finally after 10 days I can actually get the use of my mobile. been phoning virgin every day for the last 10 days, numerous telephonists hanging up on me including joseph a manager who hung up on me twice but when I was fortunate enough to get him again he conveniently said he did not hang up but we got cut off. seems the landline is having as much problems as the mobile if I was getting cut off and not hung up on, how convenient, and no way I can prove anything. for 10 days nobody could tell me when my mobile would be connected or tell me why it wasn't. I think this is a totally unacceptable service from virgin mobile and sincerely hope that this is not the way things are going to continue.

0 Kudos
  • 8.26K
  • 236
  • 340
Forum Team (Retired) Mat_H
Forum Team (Retired)
254 Views
Message 5 of 6
Flag for a moderator

Re: porting your original mobile number to virgin

I'm glad to hear this is all sorted now Tazz1uk Smiley Happy

 

So I can look into this are you able to reply to my PM with the info I requested?


Thanks,

Mat


Who's who? Find out more about our community members. Good folk to know


0 Kudos
  • 3
  • 0
  • 0
tazz1uk
Joining in
236 Views
Message 6 of 6
Flag for a moderator

Re: porting your original mobile number to virgin

Sorry I deleted the pm. If you can resend then yeah
0 Kudos