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whiteini
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porting help

I have received my message from virgin media saying my porting is all done (from orange to virgin) yet I can't make calls or send texts etc I can receive calls and message on the phone (people using the number that has been ported over) I have gone into the setting on my phone (samsung s5 neo) and checked the sim status and it is still showing the number on the phone as the original number I got off virgin has anyone got any ideas how to update the sim or advice?  

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Superuser
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Message 2 of 9
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Re: porting help

Hi whiteini,

so everything is OK?

You can make and receive calls from your new Virgin SIM using your old (Orange) number.

The number recorded on the SIM will be its original number (I still have this on one of my SIMs ported from another network years ago.)

A few (generally older) phones do have the ability to edit the SIM number if you can borrow one otherwise just ignore it.

Does it matter?

AlexKid :-)

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Answered your question? > click 'Mark as Helpful Answer' also.

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whiteini
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Message 3 of 9
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Re: porting help

I can receive calls but I can not make any. Just noticed my mistake in the original post it is suppose to say yet I can't make calls or send texts etc

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enlli
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Message 4 of 9
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Re: porting help

Sometimes not everything works at the same time.

How long since you ported?

 

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whiteini
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Message 5 of 9
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Re: porting help

Phone up yesterday (tuesday) to get it ported and got the message a few hours ago saying it was all done

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enlli
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Message 6 of 9
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Re: porting help

Keep an eye on it just a bit longer.

Customer services are on 0345 6000 789 from all phones and 789 from Virgin.

Try dialing 789 and see what happens

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whiteini
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Message 7 of 9
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Re: porting help

will do. If I try 789 all I get is called to this number is barred or something like that 

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Forum Team (Retired) Mat_H
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Message 8 of 9
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Re: porting help

Sorry to hear you're having issues calling us whiteini. Are you able to call us on 0345 6000 789 from any other phone? The team will be able to assess what is going on.


Let me know how you get on with this.


Thanks,

Mat


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Forum Team (Retired) Mat_H
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Message 9 of 9
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Re: porting help

How are you getting on with this Whiteini?

 

Please let me know if you need anything at all from me Smiley Happy


Thanks,

Mat


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