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trishbloomer
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ported old number all ok but voicemail appears with new mobile number

Hi ported old number across no problem, set up voicemail but it didn't take any messages . On further checking the voicemail mobile number is the new number that came on the sim card !!! Spoken to customer service who were no help and went off into what kind of phone it was etc. I don't have a problem with the phone or my ported number aside from I have no voicemail as this shows as a the virgin number issued with the sim card. Not loads of help on line. In the middle of buying/selling a house so stressed enough without not being able to get any messages !! help?????

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Re: ported old number all ok but voicemail appears with new mobile number

Hi trishbloomer,

 

Welcome to the communitySmiley Happy

 

Sorry to hear you're having issues with voice mail.

 

Due to the nature of your query I would recommend calling our mobile team on 789 or alternatively on 0345 6000 789 where one of our mobile technicians will be able to assists you.

 

Let us know how it goes.

 

Many thanks

 

 

Stephen_B
Community Moderator

The do's and don'ts. Keep the community welcoming for all. Follow the house rules


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