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dazzbarwise
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plan sim not arrived..

Hi,

I had an email on Thursday 7th Jan saying that my monthly contract sim would arrive on friday 8th Jan but as of today its still not arrived despite it says the order (ref: 100000059313141) as having been completed and delivered..

my account no. is [Removed account details]

[MOD EDIT: Personal and private information has been removed from this post. Please do not post personal or private information in your public posts.  Please review the Forum Guidelines]

 

 

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Lee_B
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Message 2 of 7
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Re: plan sim not arrived..

Hi dazzbarwise

All deliveries made by Yodel are 24 hours, If it was sent by Royal mail then it would be 3 - 5 working days.

I am aware that a few others have stated its next day delivery via email and not arrived ,however, I believe that if its still not come then it was sent via Royal Mail .



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Virgin Mobile Staff , However, All opinions are my own

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dazzbarwise
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Message 3 of 7
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Re: plan sim not arrived..

okay thanks for that, I'll wait a few more days see if it turns up..

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Lee_B
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Message 4 of 7
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Re: plan sim not arrived..

dazzbarwise

Sure thing, Any issues then the Virgin Customer services team can arrange a replacement if needed, alternatively you can pop to your nearest store to get one a replacement if needed
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Forum Team (Retired) Mat_H
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Message 5 of 7
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Re: plan sim not arrived..

Hi Dazzbarwise,

 

Welcome to the forums Smiley Happy

 

I'm really sorry that your sim didn't arrive when you expected it to. Can you let me know if you've received this yet?

 

Let me know as soon as you can and I'll be more than happy to help if you need me.

 

Thanks,

Mat
 


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dazzbarwise
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Message 6 of 7
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Re: plan sim not arrived..

hi Mat, yes received okay now..

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Forum Team (Retired) Mat_H
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Message 7 of 7
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Re: plan sim not arrived..

Glad to hear you received the sim dazzbarwise Smiley Happy

 

If you need anything in the future, please don't hesitate to post.

 

Thanks,

 

Mat


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