thanks for taking the time to answer my question, but neither of these scenarios are applicable to me, it just seems a scam for virgin to take more money from me, unfortunately I have not kept a log of my calls or texts but i can assure you I will be doing that in future. cheers
I had this problem when I changed my phone number.
I was sending my new number to five friends at a time and was charged 5 X 40 pence each time.
After contacting the Virgin help line I was told that if ever a text is sent to more than one number the iphone considers this as a picture message and Virgin takes advantage of this and charges the customer 40p. per number.
However, if you have an android phone you can send a text to all your contacts and they are considered as individual texts and not charged, depending on your tariff.
I was never told this when I got the phone from Virgin, and speaking a number of sales people, in the Virgin tel. shops, they on't know either.
If you complain firm enough they will take it off your bill.