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rabjohn
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phoning mobile help line

Phoned Virgin Mobile help line to dispute being charged for picture messages I did not send, no problem and had charges removed from my bill, on checking my mobile account I discovered I had been charged for the phone call ( only 10 pence so not a big problem) I thought calls to the help line were free.

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Forum Team (Retired) Mat_H
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Re: phoning mobile help line

Glad to hear it's all sorted for you rabjohn Smiley Happy

 

Let me know if you need anything at all.


Thanks,


Mat


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Superuser
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Re: phoning mobile help line

Hi rabjohn,

calls to Virgin mobile customer services on 789 from a Virgin mobile are free to call. What number did you call? Was it from a Virgin mobile?

AlexKid :-)

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rabjohn
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Re: phoning mobile help line

Hi AlexKid,

Thanks for reply, I called 07953967967 on my Virgin Mobile which I thought was their help line number and it did connect me to their help line and sorted the problem, I will call 798 in furture.

Many Thanks Rabjohn

 

 

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Forum Team (Retired) Mat_H
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Re: phoning mobile help line

Glad to hear it's all sorted for you rabjohn Smiley Happy

 

Let me know if you need anything at all.


Thanks,


Mat


Who's who? Find out more about our community members. Good folk to know


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