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john240963
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phone number address

how do i change the address that my mobile number is registered too.

i phone a utility company today and it said the my address was XXX which was the address from many moves ago.

who do i contact to update my address?

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Superuser
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Re: phone number address

Hi,

log in on line to your Virgin Media/Mobile account.

On the right hand side of your "Account Hub" is "My profile"

Click "View my profile" at the bottom of it. From there you will be able to change personal details including address.

AlexKid :-)

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john240963
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Re: phone number address

now that would be the easy answer, on my VM account it does have my current address, no problem there, but that information has not been past on to the phone directory.

who can correct that?

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Forum Team (Retired) Mat_H
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Re: phone number address

Hi john240963,

 

Welcome to the forums Smiley Happy

 

With regards to Virgin Mobile, numbers aren't stored on telephone directories. It sounds like the utility company would just have your old address. This is only with landlines.

 

Let me know if you have any more queries regarding this. I want to make sure that all is well.


Thanks,

Mat


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