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Mikeymanuk
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phone not working outside UK

hello

I am a pay monthly customer,

I have roaming set to on.

I have been on the phone to the help line and they have told me that its set up for roaming.

 

However, this is the kicker, every time i have been outside of the UK my phone does not register onto any network. so thus have no phone when aboard.

I have followed ALL of the instructions from the call centre and from what i have read on here but to no avail.

 

I am at my wits end. i am due to go on holiday again next week and have important work calls to make and receive.

 

Can you lovely people on here help me please.

I give permission for the staff to check my account so that it can get sorted ASAP

 

many thanks!! 

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Superuser
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Re: phone not working outside UK

Hi Mikeymanuk,

 

if you've already checked that it's set up and you follow the advice on this forum that's all you can do:

Roaming ON, International call barring OFF,

Check settings on your handset itself to ensure roaming is enabled.

You may have to do a "manual search for network" once abroad.

 

I would also recommend installing something like WhatsApp if you don't have it already.

It's a great way to keep in touch with friends and family provided they have it (and free if you have a WIFI connection).

 

AlexKid :-)

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Mikeymanuk
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Re: phone not working outside UK

I thought i updated this.

Pass my thanks to the tech guy who knew what he was doing as the call centre person hadnt a clue.

Its working abroad now.
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Superuser
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Re: phone not working outside UK

Hi Mikeymanuk,

 

if you've already checked that it's set up and you follow the advice on this forum that's all you can do:

Roaming ON, International call barring OFF,

Check settings on your handset itself to ensure roaming is enabled.

You may have to do a "manual search for network" once abroad.

 

I would also recommend installing something like WhatsApp if you don't have it already.

It's a great way to keep in touch with friends and family provided they have it (and free if you have a WIFI connection).

 

AlexKid :-)

 If you want to say thanks > click 'Kudos'.
Answered your question? > click 'Mark as Helpful Answer' also.

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Mikeymanuk
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Re: phone not working outside UK

Hey. Thanks for the reply.

Checked the call barring and roaming. All set as meant to be.

Tried all the manual search etc.

I have to use skype and whatsapp at present.

Im just on the phone to a tech support.

He is investigating why its say roaming is on and then when he goes to more details its not set up. So hopefully he will sort.
Ill update after i get off the phone


Cheers
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Forum Team
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Re: phone not working outside UK

Hi Mikeymanuk,

 

Thanks for posting on the Forum. I'm sorry to hear that you are having problems roaming on your Virgin Mobile. Apologies as well for the delay in getting back to you. It's great to see that AlexKid has given you great advice.

 

Checking into this for you, I can see that this has been sorted for you when you called in recently. Please let me know if this is working for you now.

 

Kind regards,

 

 


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Re: phone not working outside UK

Hi Mikeymanuk,

 

I'm checking back with you about the issue you reported with your Virgin Mobile service, as I haven't received a response from you yet.
If you are still having problems with this and would like for me to look into this for you, please let me know.
Many thanks,


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Mikeymanuk
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Re: phone not working outside UK

I thought i updated this.

Pass my thanks to the tech guy who knew what he was doing as the call centre person hadnt a clue.

Its working abroad now.
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Re: phone not working outside UK

Hi Mikeymanuk,

 

Thanks for getting back to me. I'm glad to hear that our mobile tech was able to get this sorted out for you and your phone is working now. I will pass your feedback on to our Mobile Department.

 

Kind regards,


Need help changing SIM card? Find out more about activating your 4G ready SIM. 4G SIM Swap Help


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