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ianb77
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phone goes straight to voice mail

Hi there - my Nexus 4 (android 5.1.1) phone goes straight to voice mail without ringing. I can call out with no problem but incoming calls I cannot get. Can you advise. Thanks 

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J0hn
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Re: phone goes straight to voice mail

I hope it's resolved by now, but if not
I'd start be restoring the phone to factory defaults, then if that fails call 789 ask them to check if incoming calls are blocked on the system
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Forum Team
Forum Team
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Re: phone goes straight to voice mail

Hi ianb77,

 

Thanks for posting on the Forum. I'm sorry that you aren't receiving calls on your Nexus 4 mobile. Have you tried the handset factory reset that J0hn advised to try? Is this now working for you?

If you are still not receiving incoming calls, I can check this for you, but I'll need to take more information. I'll send you a private message requesting further details. Just check the envelope icon at the top right of this page.

 

Many thanks, 


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