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woodlydog
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phone fix no packaging received after a week!

I've requested a phone fix and had a confirmation text and number but still haven't received my packaging to return the phone and it has been a week. The contact us section and FAQ's is rubbish! Can anyone help please? The phone is my elderly mothers and not having it is causing her much stress (and me!)
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J0hn
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Re: phone fix no packaging received after a week!

Sadly you will need to call in and ask if it's been despatched, 789 or 0345 6000 789

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woodlydog
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Re: phone fix no packaging received after a week!

Thanks for your reply. I've had an email giving me a reference number but nothing since. I will give them a call. Cheers
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Forum Team (Retired) BenD_H
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Re: phone fix no packaging received after a week!

Hi Woodlydog,

 

Welcome back and thank you for your post, I hope you are having a good week Smiley Happy

 

I am sorry to read that the retunr is taking longer than usual, J0hn is correct in the process of calling in, however I would like to know if this has been able to be sorted for you and your mother?

 

Please stay in touch and take care.

Ben


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