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Emjayne
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phone cut off

So I was in hospital and my phone bill wasn't paid on time, now I have been cut off completely, cant get through on the 'helpline' or on the 'chat too us' function on line.... has anyone else experienced this? I cant even receive incoming calls Smiley Sad

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Superuser
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Re: phone cut off

Hi Emjayne,

 

you will need to contact customer services using another phone.

Free call 150 from a Virgin Media landline, 0345 6000 789 (standard rate call) from any other phone.

Once you've paid the outstanding amount on a bill, it can take up to 24 hours for your service to be reinstated.

 

AlexKid :-)

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Answered your question? > click 'Mark as Helpful Answer' also.

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