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BMcK
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phone battery not charging, cant get password reset code sent to phone!

Usual frustration with virgin!
phone battery (less than year old and rarely used ,as it's my elderly mother's for emergency back up)
Having problems logging in to my account.
asked for password reset. entered my email entered my mum's mobile number and get informed
"they have pinged a reset code " TO A PHONE THAT CAN'T FIRE UP!!!
HOW CLEVER IS THAT???.
Any advice?
ta
BMcK

 

 

[MOD EDIT: Inappropriate language removed, please review the Forum Guidelines]

 

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J0hn
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Re: phone battery not charging, cant get password reset code sent to phone!

Yes of course, call back and get the phone booked in for repair first, then worry about the account when the phone is repaired.

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