Menu
Reply
  • 5
  • 0
  • 0
valamouti
Tuning in
54 Views
Message 1 of 2
Flag for a moderator

paid for a travel pass but did not receiveit

Paid for a travel pass but did not receive it , and on my return i found out it was charge to my bill

purchased it via text while i was away , my phone is set up for roaming, made sure all settings were correct ..

if you check you can clearly see no MB were used .

0 Kudos
Reply
  • 3.82K
  • 896
  • 1.7K
Superuser
Superuser
48 Views
Message 2 of 2
Flag for a moderator

Re: paid for a travel pass but did not receiveit

Hi valamouti,

 

you need to call customer services (free) on 789 from your mobile.

They will be able to see that the Travel Pass was unused and arrange a refund.

They will also be able to check your account settings for roaming in the future.

 

AlexKid :-)

 If you want to say thanks > click 'Kudos'.
Answered your question? > click 'Mark as Helpful Answer' also.