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icecoldme
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over charged ?

hi,

i think i have been over charged  for internet usage.

£54 for approx 2 MB ?

is this correct ?

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Superuser
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Re: over charged ?

Hi icecoldme,

 

possibly.... The charge for out of tariff use is £2 per day (for unlimited use) but even if you only use a few KB you're still going to be charged the £2.

So 27 days out of tariff use, even though you haven't used much data will still amount to £54.

 

AlexKid :-)

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icecoldme
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Re: over charged ?

can any thing be done with this ?

also, i have only just got the phone  last month, and request a new sim.(which i got charged for, when she said i would only get charged £2.99 postage)

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Superuser
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Re: over charged ?

Hi icecoldme,

 

if your phone has connected to Virgin's mobile data each day out of tariff then you are liable to the change.

With regard to your new SIM, officially there is a replacement charge and a postal charge but very often these are waived. (I believe that it comes to the advisor that takes your call).

It might be worth a call back (free on 789) to see if you can get any refund or a goodwill gesture.

Let us know how you get on.

 

AlexKid :-)

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