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Bobberly
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over charged when not abroad

Hi , ive been charged over £1395 for using the internet abroad when i did not leave the uk, has any one eles had this problem, i have been accused of using my phone abroad , i said no then accused again of lending my phone to a family memberto take abroad, virgin said they would start an investigation but i have heard nothing for two weeks, help anyone?

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teabag
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Re: over charged when not abroad

Apart from investigating how it happened, they should also be investigating - how someone went over our £45 limit we set for mobile data usage outside of the EU.
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BB 200 - Hub 3, Phone Talk w/ends, Mobile Sim only £9 and £5 big bundle sim. Customer since 1993.
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Forum Team
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Re: over charged when not abroad

Hi Bobberly

Sorry to hear about the trouble you've had with the roaming charges on your account.

Did you get some help with this?

Many thanks

Mark Y
Forum Team

Need help changing SIM card? Find out more about activating your 4G ready SIM. 4G SIM Swap Help


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