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christine1988
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ordered new phone still waiting for emails

I ordered a new phone that comes with the free samsung tab iv been waiting 3 day for emails to sign for it i called virgin and only received a video via email on how to complete order havent heard anything since

its a joke im concerning leaving virgin and going with a different phone company 

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enlli
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Re: ordered new phone still waiting for emails

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Forum Team
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Re: ordered new phone still waiting for emails

Hi christine1988,

 

Welcome to the community and thanks for posting. I'm really sorry to hear you haven't had the confirmation email from the online order. It sounds like it could be stuck in the system somewhere.

What was the outcome of the call to us?

 

I'm also going to send you a private message to discuss some other options for you. To view this click on the purple envelope on the top right.

 

Hope to hear from you soon.

 

Thanks


Rich
Forum Team
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