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Speade
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Message 1 of 11
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only 1GB data on my phone

I seem to only be getting 1GB data on my account . Has anyone else having a misaligned tariff? 

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Superuser
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Message 2 of 11
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Re: only 1GB data on my phone

How much are you paying for?

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Speade
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Message 3 of 11
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Re: only 1GB data on my phone

Hi there, £12 i have virgin internet and our other phone i am paying the same rate has 2GB

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Superuser
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Message 4 of 11
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Re: only 1GB data on my phone

That doesn't really answer the question. Two deals arranged on different days can get the same minutes/texts/data for different payments, or might have a differing amount of minutes/texts/data and yet cost the same.

How much data did the website or call centre person say you would get for your £12?

 

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Speade
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Message 5 of 11
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Re: only 1GB data on my phone

hi there it should be 2GB

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Superuser
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Message 6 of 11
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Re: only 1GB data on my phone

Hi, in that case you need to call the Virgin mobile team on 789 & get the problem addressed.

AlexKid :-)

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Speade
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Message 7 of 11
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Re: only 1GB data on my phone

Ok thanks , that is a shame i have to waste time on the phone, when it could be better served on the internet. as i dont have a virgin phone , i guess that will end up costing me too

 

 

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teabag
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Message 8 of 11
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Re: only 1GB data on my phone

Ring 789 from the mobile with the Virgin sim in :-)

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BB 200 - Hub 3, Phone Talk w/ends, Mobile Sim only £9 and £5 big bundle sim. Customer since 1993.
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Superuser
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Message 9 of 11
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Re: only 1GB data on my phone


Speade wrote:

i dont have a virgin phone


Why does it say "phone" in the thread title then?

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Speade
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Message 10 of 11
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Re: only 1GB data on my phone

oh i was told i need to ring from a landline or the mobile before

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