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emilymay
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not registered on network

I have just landed back in the UK from Spain and for some reason I have no network so I cant recive or make texts or calls and also no data unless contected to WIFI please can you tell me why? Thanks.
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Superuser
Superuser
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Re: not registered on network

Hi emilymay,

are you able to go into your phones setting and do a "manual search for network".
If your phone finds Virgin, select it.

AlexKid
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J0hn
Super solver
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Re: not registered on network

Just a quick switch off and on should also work if you're not sure of how the setting work Smiley Happy
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Forum Team
Forum Team
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Re: not registered on network

Hi emilymay

Welcome to the community Smiley Happy

I'm sorry to hear about the issues you've had with your services since arriving back in the UK.

As AlexKid points out, this is usually because the handset is still trying to connect to the foreign network and cycling to 'automatic network slection' in your network settings should resolve this.

Did you manage to get this sorted out?

Many thanks

Mark Y
Forum Team

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