Welcome to the forums
I'm really sorry that you've had some issues with the order on your phone. I want to get this all sorted for you.
So I can look into this, I've sent a PM your way. You can view this by clicking on the purple envelope in the top right.
Who's who? Find out more about our community members. Good folk to know
Welcome to the community and thanks for posting. I'm so sorry to hear you've not had any contact from us regarding the online order. I'll try my best to find out what has gone wrong.
I'll also send you a private message to discuss some options. Keep an eye on that purple envelope on the top right.
Hope to hear from you soon.