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mandiskem
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no service

all my phone does is say no service i have to keep restarting it just keeps saying emergency calls only 

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Superuser
Superuser
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Message 2 of 8
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Re: no service

Hi mandiskem,

 

for any constructive help, you need to provide a little more information:

Is this a new SIM?

If an "old" SIM, when was it last used/working correctly?

Are you in the UK or abroad - have you just travelled.

What phone do you have? Has the SIM worked in this phone before?

Is the SIM pay as you go or pay monthly? Is it in credit / account up to date?

 

AlexKid :-)

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mandiskem
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Message 3 of 8
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Re: no service

not a new sim no not travelled out the uk i stay at home quite alot

it was working fine in may had to buy a handset because the one i had from virgin mobile caught fire when i was using it and its pay monthly an yes its a up to date

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Superuser
Superuser
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Message 4 of 8
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Re: no service

Hi mandiskem,

 

so is your Virgin SIM new to this handset?

Are you sure that the phone is unlocked/open to the Virgin Mobile network?
What make/model of phone is it?

 

AlexKid :-)

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mandiskem
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Re: no service

not new to the handset no and yes open to all networks

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Superuser
Superuser
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Re: no service

Hi mandiskem,

 

Have you tried going into the phone's settings and performing a "manual search for network"?

Does it find Virgin?

 

AlexKid :-)

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mandiskem
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Re: no service

yep tried everything

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Forum Team
Forum Team
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Message 8 of 8
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Re: no service

Hi mandiskem

Sorry to hear you're having issues with the signal.

Can I just check that you've used this SIM card recently?

So we can get to the bottom of the cause of this, we'd recommend testing a different SIM card on the phone or vice versa to check if the fault is with the phone or the SIM.

Let me know how you get on with this.

Many thanks

Mark Y
Forum Team

Need help changing SIM card? Find out more about activating your 4G ready SIM. 4G SIM Swap Help


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