Menu
Reply
  • 1
  • 0
  • 0
hinaamuneer
Just joined
424 Views
Message 1 of 2
Flag for a moderator

no service day 3

Does anyone else have this problem or a solution? Instead of signal bars, I just have 'no service' cant call or receive calls, no 3g etc. tried resetting network, updated software, turned phone on and off etc. any solutions would be helpful.

0 Kudos
Reply
  • 3.83K
  • 899
  • 1.7K
Superuser
Superuser
417 Views
Message 2 of 2
Flag for a moderator

Re: no service day 3

Hi hinaamuneer,

 

have you tried entering your post code into the EE service checker (Virgin Mobile works on their network) to see if there are any known issues.

If that shows as OK, try giving Virgin Mobile customer services a call on 0345 6000 789 from another phone (standard rate call or included in any minutes) so that they can look into this further for you.

 

You might also be able to contact Virgin by web-chat: Help and Support - Contact Us > Mobile > Help with your mobile > Chat online.

The advisors are often busy though so you may not get connected straight away.
(Keep the page open and just refresh it every few minutes).

 

AlexKid :-)

 If you want to say thanks > click 'Kudos'.
Answered your question? > click 'Mark as Helpful Answer' also.