Re: no service after I placed the new sim card in how do I correct it
22-07-201515:37 - edited 22-07-201515:41
Welcome to the community and thanks for posting.
It sounds as though the SIM may need to be activated although this is sometimes done before the SIM is sent out.
I've provided a link here to our help pages which explain all you need to know about activating and using our SIM.
If after following these instructions you are still experiencing difficulties then don't hesitate to give our mobile team a call on 789 or alternatively on 0345 6000 789 so we can get this sorted for you.