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gmatics85
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no mobile data at my postcode

Hi,

The service status says it's excellent at LS11 5BD, but there's no 3G mobile data for the third day now I'm in the office (and I guess it wasn't back on the weekend, so it's now almost 5 days without service).

I called the customer service and they also confirmed that the 3G mast is down in this area. Everywhere else I have mobile data, just not here.

So why does the service checker says no problem, if there is one?

Secondly, when will it be back online?

Thanks,

Gabor

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Superuser
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Re: no mobile data at my postcode

Hi Gabor,

 

using the EE service checker (Virgin Mobile works on their network) should show known issues in your area.

(Just tried it, it doesn't Smiley Sad)

I can only recommend that you keep calling the Team on 789 for updates .

 

AlexKid :-)

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Answered your question? > click 'Mark as Helpful Answer' also.

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Forum Team
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Re: no mobile data at my postcode

Hi gmatics85

Welcome to the community Smiley Happy

I'm really sorry to hear about the issues you've had with your data.

Can I just check if this has been resolved now or if you're still experiencing issues?

Many thanks

Mark Y
Forum Team

Need help changing SIM card? Find out more about activating your 4G ready SIM. 4G SIM Swap Help


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gmatics85
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Re: no mobile data at my postcode

Hi Mark,

Yes, it seems the 3G reception is back to normal.

Thanks,
Gabor
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Forum Team
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Re: no mobile data at my postcode

Hi Gabor

That's fantastic news Smiley Happy

Give us a shout if there's anything else we can help out with.

Many thanks

Mark Y
Forum Team

Need help changing SIM card? Find out more about activating your 4G ready SIM. 4G SIM Swap Help


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