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trapale
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no air time

I am on the addict tarrif £15 a month guess what start of the month no air time texts or data and I topped up £15 last month been waiting to talk to someone with no joy not happy
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Forum Team (Retired) Mat_H
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Message 2 of 6
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Re: no air time

Hi trapale,

 

Thanks for posting Smiley Happy

 

I'm sorry you've had problems with your airtime. Did you manage to get hold of the team to get this fixed?

 

Please let me know if you're still having some trouble.

 

Thanks,

Mat


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trapale
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Message 3 of 6
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Re: no air time

Got through eventually promised texts minutes and data got minutes nothing else
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Forum Team (Retired) Mat_H
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Message 4 of 6
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Re: no air time

Thanks for your reply trapale Smiley Happy

 

I'm really sorry that you didn't receive all you were promised. Was the tariff re-instated correctly?

 

Let me know as soon as you can.

 

Thanks,

 

Mat


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trapale
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Message 5 of 6
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Re: no air time

No it was not all I have is minutes nothing on my addicts tarrif
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Forum Team (Retired) Mat_H
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Message 6 of 6
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Re: no air time

Thanks for coming back to me trapale. 

 

Sorry to hear you've not had the tariff put back on the phone. So we can look into this for you, I've sent you a PM. You can view this by clicking on the red envelope in the top left.


Thanks,

 

Mat


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