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Crosbystills
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new virgin sim voicemail

New virgin mobile account followed all instructions but all incoming calls to the new sim go to voicemail (phone doesn't ring) dials out ok?

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J0hn
Super solver
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Re: new virgin sim voicemail

Do a factory reset and n the phone ,ensures the settings are all correct
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Forum Team
Forum Team
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Re: new virgin sim voicemail

Hi Crosbystills,

Welcome to the Community Forum and thanks for your post. I'm sorry to hear that your new service isn't working as it should. Thanks for letting us know that you are able to make outgoing calls. Are all incoming calls still going straight to voicemail, or is this working now?

If you are still experiencing problems, please let me know if you've tried a factory reset, as J0hn suggested, and checked the device settings are correct. I'll also need to know the make/model of your handset. 

Please let me know if I can be of further help.

 

Kind regards,

Terri

Virgin Media Forum Team


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