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RL161
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new mobile and tablet deal, no confirmation email

as an existing home broadband user and signed up tonight to the LG phone and Tablet deal, cust services said an email would arrive which I had to confirm a few things, this email hasnt arrived, we phoned them back up to check they had correct email address [my main virgin account email address] but still no message - do these things take time?

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Forum Team (Retired) Mat_H
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Re: new mobile and tablet deal, no confirmation email

Hi RL161,

 

Welcome to the forums Smiley Happy

 

I'm really sorry that you haven't heard from us since ordering your phone. I want to get this all sorted for you.

 

Can you let me know if they located your order when you called? If so, are you able to PM me your full address? You can do this by clicking on the image of my face and selecting the send me a message option on the right.


Let me know as soon as you can Smiley Happy


Thanks,

 

Mat


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Forum Team (Retired) Mat_H
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Re: new mobile and tablet deal, no confirmation email

Hi RL161,

 

Did you manage to get the order all sorted? Please let me know if you need anything at all from me Smiley Happy 

 

Let me know as soon as you can.


Thanks,

Mat


Who's who? Find out more about our community members. Good folk to know


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