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knowak30
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Message 1 of 6
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new contract

Hi. 2 days ago i ordered Iphone 6 pay monthl6., I did not get any email yet. I choised a delivery time for today but I did not get any mobile.
I need new mobile ASAP as my old one is broken. Can you help me what I have to do?
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Lee_B
Fibre optic
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Message 2 of 6
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Re: new contract

Hi knowak30

I know this post was done over a week

do you still have the same issue?
Have I answered your question today? Mark the question as resolved if so!

Mark as helpful answer if this has helped you to show other members the resolution

Virgin Mobile Staff , However, All opinions are my own

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Forum Team (Retired) Mat_H
Forum Team (Retired)
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Message 3 of 6
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Re: new contract

Hi Lee_B,

 

I'm in a PM conversation with knowak30 currently Smiley Happy 

 

Thanks,
 

Mat


Who's who? Find out more about our community members. Good folk to know


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Lee_B
Fibre optic
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Message 4 of 6
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Re: new contract

Sure thing, leave ya too it . Hope it gets sorted Smiley Happy
Have I answered your question today? Mark the question as resolved if so!

Mark as helpful answer if this has helped you to show other members the resolution

Virgin Mobile Staff , However, All opinions are my own

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knowak30
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Message 5 of 6
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Re: new contract

Still nothing happend Smiley Sad
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lucyhh
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Message 6 of 6
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Re: new contract

Hi

I had the exact same problem.  Did an online upgrade a week ago didn't get emails.  Kept getting fobbed off.  In the end I rang up and demanded to speak to a manager - within minutes she had released the emails and got the problem sorted.

I rang yesterday to complain and phone arrived today.  Don't settle for a customer advisor, ask for a supervisor or manager.  I spent 8 days phoning everyday and didn't get anywhere until I complained.

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