Hi. 2 days ago i ordered Iphone 6 pay monthl6., I did not get any email yet. I choised a delivery time for today but I did not get any mobile. I need new mobile ASAP as my old one is broken. Can you help me what I have to do?
I had the exact same problem. Did an online upgrade a week ago didn't get emails. Kept getting fobbed off. In the end I rang up and demanded to speak to a manager - within minutes she had released the emails and got the problem sorted.
I rang yesterday to complain and phone arrived today. Don't settle for a customer advisor, ask for a supervisor or manager. I spent 8 days phoning everyday and didn't get anywhere until I complained.