Menu
Reply
  • 9
  • 1
  • 0
ClazzaP
Tuning in
175 Views
Message 1 of 6
Flag for a moderator

network abroad will not connect

Hi, I am currently on holiday in South Africa and my phone will not connect to a network, it says my sim will not allow it. I need to be able to communicate with home how can I get this sorted?
Clare
Tags (3)
0 Kudos
  • 8.26K
  • 236
  • 340
Forum Team (Retired) Mat_H
Forum Team (Retired)
160 Views
Message 2 of 6
Flag for a moderator

Re: network abroad will not connect

Hi Clare,

 

Thanks for your post Smiley Happy

 

I'm really sorry that you're having some trouble logging on to the network while abroad. If you log on to your account, go into Device and Plans and Manage Services.

 

You can enable roaming from the menu.

 

Let me know how you get on.

 

Thanks,

Mat


Who's who? Find out more about our community members. Good folk to know


0 Kudos
  • 9
  • 1
  • 0
ClazzaP
Tuning in
151 Views
Message 3 of 6
Flag for a moderator

Re: network abroad will not connect

I have tried a number of times, but everytime I click to go to that section it keeps saying ooops something has gone wrong Smiley Sad
0 Kudos
  • 2.86K
  • 81
  • 125
Forum Team
Forum Team
142 Views
Message 4 of 6
Flag for a moderator

Re: network abroad will not connect

Hi ClazzaP

 

Thanks for getting back in touch.

 

We're doing some updates on that site at the moment, so sorry if you've been unable to get the service activated.

 

If you give the team a call on 789 / 0345 600 0789 instead, we'll be happy to get this set up for you.

 

Let us know how you get on.

 

Many thanks

Mark Y
Forum Team

Need help changing SIM card? Find out more about activating your 4G ready SIM. 4G SIM Swap Help


0 Kudos
  • 9
  • 1
  • 0
ClazzaP
Tuning in
135 Views
Message 5 of 6
Flag for a moderator

Re: network abroad will not connect

I am in South Africa Mark, I will be charged a fortune Smiley Sad
0 Kudos
  • 8.26K
  • 236
  • 340
Forum Team (Retired) Mat_H
Forum Team (Retired)
122 Views
Message 6 of 6
Flag for a moderator

Re: network abroad will not connect

Hi ClazzaP,

 

I'm afraid if you can't access the site, you would need to call us on +447953967967 from any other phone. The team will be able to turn this on for you in no time.


Let me know how you get on.

 

Thanks,

Mat


Who's who? Find out more about our community members. Good folk to know


0 Kudos