Can anyone help? i need proof of purchase of my LG G4 to make an insurance claim. I bought the phone from Virgin 6 months ago, but no where have i got any notification of the IMEI. Have been passed from one dept to another when i've tried online help or helpline. i just need an email confirming my details to forward to the insurance company. no-one will help me. Its been suggested that i have to put it in writing to the complaints dept. This seems like nonsense when even car insurance companies will email proof of NCD to you. Can anyone suggest anything?