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fredradac
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need help desperately

On holiday in France, told Vir Med in advance but have now been a fortnight without a signal, unable to send or receive texts or calls. Apart from swearing at Virgin what on earth can I do?
This is long past being a joke.
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Superuser
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Re: need help desperately

Hi fredradac,

 

log into your account > click on  the "Plan and device" tab.

Go to "Manage my services" > check that "Roaming" is set to ON & "International call barring" is set to OFF

 

This may be your problem. If so allow time for your account to update then reboot your phone by turning it off & on again.

 

You may also need to manually search for a network in the phone's settings.

 

AlexKid :-)

 If you want to say thanks > click 'Kudos'.
Answered your question? > click 'Mark as Helpful Answer' also.

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fredradac
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Re: need help desperately

Thank you, problem solved.

P.S. would like to award a Kudos but the link didn' t  work

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Superuser
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Re: need help desperately

Hi fredradac,

glad I was able to help Smiley Happy

AlexKid :-)

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