How can I get in contact with Virgin to order a new nano sim for my phone using the same number. Phone lines are busy at present.....
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you just need to keep trying:
789 (free call from a Virgin Mobile) 150 (free call from a Virgin landline) or 0345 6000 789 (standard rate call) from any line.
Request a replacement SIM (the type they send out now are the 3 in 1 Multi cut type SIM's - you just pop out to the size needed).
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