my nokie lumia 640 stopped playing video keeps coming up with error and I don't know why
Welcome to the community
Sorry to hear your Nokia Lumia has stopped playing videos.
There's not really much information to go on with what you have posted here.
What error message do you get?
What program are you using to play videos?
I would check the basics like your phone memory as a common issue with smart phones experiencing issues is normally related to the memory being almost full.
If you could give me as much information as possible I will see what I can do for you.
I've included our mobile phone guide here for assistance.
If you wanted to you could call our mobile team on 789 or alternatively 0345 6000 789 so we can take a further look at this for you.
Look forward to hearing back from you.
The do's and don'ts. Keep the community welcoming for all. Follow the house rules
I've not heard back from you regarding your handset issues.
I was just wondering how you've gotten on.
Let me know if you need anything.