When attempting to make a call or use data the phone advises 'not registered on network'. I have removed the battery whilst switched on but it still reveals the same message.
Please advise what I should do?
Welcome to the forums
I'm really sorry that you're having issues with the network connection on the phone. I want to get this all sorted for you. It sounds like there may be an issue with the sim card.
So we can get this fixed, can you PM me your mobile number, your full name and 3 characters of your password?
This will allow me to look into your account and order a new sim if necessary.
Let me know as soon as you can.
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Sorry to sound dumb - I believe 'PM' means to personally message you.
What email address do I use?
You can PM me by clicking on the image of my face and selecting the private message option on the right hand side
Let me know once you've sent this over.
Thanks for your patience.
I'm going to order a new sim for you this evening to see if this helps with the issue.
I'll be in touch when it's ordered.