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johnharris1
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moving 3g to 4g

If I want to change from a 3g tariff to a 4g one, half way through a 24 month contract, will I have to have a new 24month contract?

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Superuser
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Re: moving 3g to 4g

If you're on Freestyle then no, it won't be a new contract - it'll just be a tariff change within your existing deal.

If you're on an inclusive handset deal, then you'll first have to pay out of your existing term and then start a new 4G deal.
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I work for Virgin Media - but all opinions posted here are my own
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Superuser
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Re: moving 3g to 4g


johnharris1 wrote:

Is paying handset and tariff separately, a freestyle contract?


Hi johnharris1,

 

yes, that'll be a "Freestyle" contract Smiley Happy

You could try logging into your Virgin Mobile account and look at options available or give the Team a call (free on 789 from your mobile).

 

AlexKid :-)

 If you want to say thanks > click 'Kudos'.
Answered your question? > click 'Mark as Helpful Answer' also.

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Superuser
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Message 2 of 4
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Re: moving 3g to 4g

If you're on Freestyle then no, it won't be a new contract - it'll just be a tariff change within your existing deal.

If you're on an inclusive handset deal, then you'll first have to pay out of your existing term and then start a new 4G deal.
**********************************
I work for Virgin Media - but all opinions posted here are my own
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johnharris1
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Re: moving 3g to 4g

Is paying handset and tariff separately, a freestyle contract?

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Superuser
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Re: moving 3g to 4g


johnharris1 wrote:

Is paying handset and tariff separately, a freestyle contract?


Hi johnharris1,

 

yes, that'll be a "Freestyle" contract Smiley Happy

You could try logging into your Virgin Mobile account and look at options available or give the Team a call (free on 789 from your mobile).

 

AlexKid :-)

 If you want to say thanks > click 'Kudos'.
Answered your question? > click 'Mark as Helpful Answer' also.

Superuser1718.png