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Davmil52
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moto4 cant receive or send MMS

I cant receive or send MMS on this phone.  It is not listed on the Virgin mobile help site.

Thanks 

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J0hn
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Message 2 of 12
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Re: moto4 cant receive or send MMS

Google virgin mobile apn, then enter the setting for both internet and MMS into your. Phone then reboot, MMS needs an internet connection mobile web or wifi after the settings are correctly entered
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Davmil52
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Re: moto4 cant receive or send MMS

Thanks for this.  I reentered the APN settings and saved them.   I shut down and rebooted and rechecked the settings but all the settings I inputted were gone.

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Forum Team
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Re: moto4 cant receive or send MMS

Hi Davmil52

Does your APN disappear every time you restart the device?

It seems that your APN settings are not saving correctly or it is possible your handset has some sort of software problem.

Your handset will require an active data connection to send/receive MMS, and without the APN settings this will not be possible.

Can I ask which APN you have tried? Some handsets have subtle differences under fields such as APN Type.

Thanks

Liam_T
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Davmil52
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Message 5 of 12
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Re: moto4 cant receive or send MMS

Hi Liam,

Thanks for getting back to me,

 

I have just checked now and all the APN settings have disappeared and I have not restarted the phone.

Data connection is on.

These are the settings I used:

name; Virgin MMS

APN; goto.virginmobile.uk

Username: user

Password: notset

MMSC: http://mmsvirginmobile.co.uk:8002

MMS Proxy: 193.30.166.2

MMS Port: 8080

APN type: mms

I saved these settings.

My phone model is Moto G4 XT1622.  This model is not listed on your help page

Dave 

 

 

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teabag
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Message 6 of 12
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Re: moto4 cant receive or send MMS

 

Hi Dave

With a bit of luck these pictures may help you, they are the ones which were automatically sent to my XT1622

Screenshot_20161210-135926.pngScreenshot_20161210-135943.pngScreenshot_20161210-135954.png

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BB 200 - Hub 3, Phone Talk w/ends, Mobile Sim only £9 and £5 big bundle sim. Customer since 1993.
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Message 7 of 12
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Re: moto4 cant receive or send MMS

Hi Davmil52

 

I am still a bit concerned as to why the APN is not saving properly.

Can you try using what @teabag has posted and let us know if that works?

You seem to have identical models of handset so fingers crossed!

Thanks

 

 

 

 

Liam_T
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Davmil52
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Message 8 of 12
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Re: moto4 cant receive or send MMS

Hi Thanks Liam and Teabag.

 

I have done exactly as Teabag posted and saved the settings and then went to check them ad they were gone.  I have read that I have to send a picture to myself first is this correct?

 

Teabag you said that these settings were sent to your phone where did they come from please?

 

Thanks both for your time.

 

Dave

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Davmil52
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Message 9 of 12
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Re: moto4 cant receive or send MMS

Thanks for your time Teabag.  I have replied via Liam.

 

Dave

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teabag
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Message 10 of 12
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Re: moto4 cant receive or send MMS

Davmil52 said:
"Teabag you said that these settings were sent to your phone where did they come from please?"

It was a new sim-free phone and they downloaded automatically after inserting my Virgin sim.

Just a check, that after you put the settings in, you are pressing the 3dots (top right) and select save.
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BB 200 - Hub 3, Phone Talk w/ends, Mobile Sim only £9 and £5 big bundle sim. Customer since 1993.
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